Privacy notice

NetPulse Global runs the platform you use to sell and manage WiFi. For your own account we decide how your information is used. For your customers' information, you are in charge (the “data controller”) and we handle it for you (the “data processor”), only to run the service.

• Account details: your name, business name, email address and phone number.
• Sign-in details: when and from which address you sign in, and your two-step sign-in setting.
• Payout details: the mobile money numbers and bank accounts you withdraw to.
• Business records: your stations and routers, packages, sales, withdrawals, expenses and tax books.
• Documents you upload, such as agent identity documents.
• Messages you send to NetPulse support.

• To run your account, collect payments for you and pay out your money.
• To keep your account and your customers safe, and to stop fraud.
• To send you receipts, alerts and service messages.
• To keep the accounting and tax records the law requires.

We do not sell your information or your customers' information.

We use your customers' information only to provide the WiFi service for you: connecting their devices, taking payments, sending vouchers and receipts, and support. We do not use it for our own marketing.

Your WiFi login page has a Privacy notice link that tells your customers this. You can add a contact email for it in Settings → General.

The law asks you, as the data controller, to register with Uganda's Personal Data Protection Office (PDPO) and to answer your customers' requests about their data. Contact NetPulse support if you need help finding or deleting a customer's records.

• Our hosting provider, whose servers are in South Africa (a country with its own data protection law).
• Payment companies that connect to MTN Mobile Money and Airtel Money, to take payments and make payouts.
• SMS and email companies, to deliver messages.
• Government authorities, only when the law requires it.

Connections are encrypted, sensitive settings and sign-in secrets are stored encrypted, and staff access to your account is recorded. Payment and accounting records are kept as long as tax law requires; other records only as long as they are needed to run and secure the service. New accounts that are never set up are removed automatically.

Under the Data Protection and Privacy Act, 2019 you can ask what information we hold about you, ask us to correct it, and ask us to delete it unless the law requires us to keep it. Contact NetPulse support at support@netpulse.network. You can also complain to the Personal Data Protection Office (PDPO) of Uganda.